Frequently Asked Questions
01How do I set up a corporate travel account and what information is needed?
Simply fill in the Get a Quote form or give us a call. We only need your company name, tax details and a contact person for your travellers. If you share your internal travel policy (for example hotel category limits, cabin class or approval steps), we prepare every offer in line with it.
02How quickly do you respond to flight and hotel requests?
Requests are reviewed on the same business day and you receive several suitable options. For last-minute or urgent trips you can reach our 24/7 support line; we stay with you before, during and after your journey.
03How can I pay and do you issue invoices?
You can pay by bank transfer or credit card. For companies that travel regularly we also offer a current-account option. An official invoice is issued in your company name for every service, so you can track all travel spending in one place.
04How do you support us with visa applications?
We list the documents required for your destination, check your file for missing items and follow the application and appointment process on your behalf. The visa decision is made only by the relevant consulate, so we cannot guarantee the outcome, but we make sure your application is complete and submitted on time.
05What can be done if my travel plans change?
Change and cancellation conditions depend on the specific fare or hotel rate. That is why we always show flexible, change-friendly options alongside the cheapest ones when preparing offers. If your plans change, just let us know; we explain the applicable rules and any fare difference in advance and arrange the best alternative quickly.